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Search
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Select
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Passengers
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Itinerary
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Payment
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Confirmation
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Is your destination/collection point not listed? Do you have a special request for us, such as a group booking, private transfer or event? Please contact us at book@southernshuttle.co.za ASAP and we will get back to you post haste!
Step 1 - Search:
Search for a route and travel time that suits your needs from our list of available transfers.

Step 2 - Select:
Select a Route number from the provided list, make sure that you are comfortable with the times you have chosen. Please note that the Shuttle departing from the Durban Airport at 13H00 (Route 5403) has a further discretionary hold of 15 minutes to accommodate passengers landing up till 12H40.

Step 3 - Passengers:
Provide the details of the passenger/s who will be travelling with us. Don't forget to provide us with one passenger's cellphone number for a courtesy call on the date of travel in case you/they are not at the designated collection point or a problem arises.

Step 4 - Itinerary:
Review your ticket before proceeding to payment. Make sure that your ticket details are correct. Remember, as per our T's&C's, it costs R80 to change your booking time/date, so don't forget to double-check in order to save yourself both time and money!

Step 5 - Payment
Select your payment option from one of two choices, Credit Card Payment or an instant EFT (Electronic Funds Transfer), both of which are handled externally and are approved by South Africa's 4 major banks. If you have any problems with this step, please do not hesitate in clicking the 'Live Support' option on the top right of your payment webpage. Please note, after successful payment, you must please wait to be redirected back to our website in order to view and/or print your ticket!

Step 6 - Confirmation
Review your newly purchased ticket and print it if you so wish. We thank you for your valued support and patience, and look forward to welcoming you aboard Southern Shuttle!

By purchasing a ticket from Southern Shuttle, you hereby acknowledge to having read, understood and accepted the following terms and conditions:

General

Passengers are to be at their designated collection point 15 minutes prior to the stipulated boarding time, failing which we cannot be held responsible for the passenger missing the shuttle. Should we need to contact passengers, they are requested to ensure that their given mobile number is switched on and monitored upto 24 hours prior to boarding our shuttle. Should the passengers’ mobile number not be provided and/or monitored, we cannot be held responsible for not being able to contact the passenger/s to advise them of any changes on the collection times/routes and hence will not be held liable for any additional costs incurred by the passenger should he/she miss the shuttle. International passengers are to contact us 24 hours prior to departure/ collection to confirm their times and/or be notified of any variations (if applicable). Whilst every effort will be made to ensure that passengers arrive at the designated destination on time, due to the very nature of this business, we do not hold ourselves liable for any time delays due to unforeseen events beyond our control, including and not limited to damages, injury and/or loss, save for what is covered by the mandatory Passenger Liability Insurance. Passengers are to ensure that they have sufficient insurance cover for their personal belongings as well as adequate Travel Insurance in case of late arrivals/missing the Shuttle for whatever reason. In order to comply to our Passenger Liability Insurance, passengers are to remain seated with their safety belt on at all times. No pets or animals are allowed aboard the Shuttle with the exception of special arrangements/guide dogs.


Luggage


Southern Shuttle will not transport unaccompanied luggage. Each passenger is permitted a single suitcase of standard dimensions (56cm x 36cm x 23cm) not weighing more than 20kg as well as one piece of hand luggage weighing not more than 5kg (36cm x 23cm x 56cm). Prams, portable cots, boogie boards, golf bags, etc. will carry an additional charge. Passengers are to notify us in advance should there be any additional luggage and/or variations to the above luggage dimensions and weight as a surcharge will be levied on boarding. Please note that this is also subject to the availability of space. All luggage must be handed over for carriage in the designated trailer excluding a ladies’ standard size handbag/ computer bag that can be carried onto the shuttle.The onus falls on the Passengers to ensure that their luggage is clearly identifiable and that the correct luggage is collected/handed over to them on disembarkation. Southern Shuttle will not be held liable for any lost/ damaged or left behind baggage and the re-consignment thereof.

Refunds

All our tickets are budget price and as such are unfortunately non-refundable and non-transferable. Passengers are to ensure that they choose the correct departure and arrival times on our shuttle to their designated points so as to comply with their airline/shipping/Tour Operators’ requirements. Should passengers wish to cancel their booking, a 50% cancellation fee plus a minimum R100 administration fee will be levied if requested longer than 2 weeks prior to the date of travel. No cancellation refund will be considered if requested within 13 days prior to the date of travel. Should passengers miss their shuttle and wish to take the next shuttle or should passengers wish to extend their ticket dates, they will be charged 50% of the new ticket price. Price increases – if applicable, will be levied. Ticket extensions will only be considered if the travel date is within 2 weeks from the original date of travel. This extension of ticket is non-transferable and can be requested only once. In all instances, it is subject to space and availability and is not applicable to any discounted rates. i.e. 50% of the full ticket price will be charged. Passengers are to call us directly to organise this.

Consumables

Please note that eating, smoking and the consumption of alcohol are prohibited at all times when aboard our Shuttle. Failure to comply with this will result in the Passenger being warned and subsequently disembarked at the nearest safe area.

Children and Infants (12 & under)

No unaccompanied children or infants will be allowed on the Shuttle. Parents are ultimately responsible for any mess made by their children and will be required to clean up after them. Out of courtesy to the next passenger, we request that parents ensure the good behaviour of their children and that they remain seated with their seat belts on.

PRIVACY POLICY

Statement

By accepting this Privacy Policy, you agree to the usage and treatment of your personal data in the manner stipulated within this Privacy Policy. The online safety of all customers is of the utmost concern to Southern Shuttle. As a result, all possible safety measures and precautions shall be adhered to in order to ensure the security of customers’ private information in accordance with the Protection of Personal Information Bill 2009

Collection of Private/Personal Information

Use of the Southern Shuttle online booking system or Agents, requires the collection of customers’ personal details including, but not limited to: names, surnames, phone numbers, disabilities, collection/destination points and flight landing/departure times. Additional information such as residential addresses will be asked for specifically should it be required in order for Southern Shuttle to render its service. Southern Shuttle will never divulge, trade and/or sell any personal information collected to secondary parties, unless required to by law. Credit card payments and details are managed through an approved and secure payment gateway, SetCom or with the Agent directly and not Southern Shuttle. As such, no credit card information is stored or dealt with by Southern Shuttle when doing an online booking direct with us but exclusively with SetCom. Please refer to SetCom’s website for their Privacy Policy.

Use of Private/Personal Information

Southern Shuttle’s usage of customers’ personal details is limited to the rendering of services and as such, collected private information will only ever be used to arrange collection and dropping off of Southern Shuttle passengers. Southern Shuttle will never use customers’ private information maliciously or with ill intent.

Right of admission is reserved.

Our Fares & Routes and these Terms & Conditions are subject to change without notice. E & OE